FAQs

CARE INSTRUCTIONS

We strongly recommend against having your jewellery come into any contact with chemicals, including but not limited to cosmetics, perfume, lotions and salt water. This is to prevent the jewellery from wearing down and discolouring. 

Due to the nature of the metals, tarnishing may occur over time. This is dependant on a number of factors such as the acidity of your skin and the way the jewellery has been looked after. Cleaning cloths are recommended for our jewellery, please take note of what the cleaning cloth you are buying is recommended for as different cloths are used for different kinds of metals. 

Remove jewellery prior to any exercising, showering and swimming. Wipe down the pieces and store the pieces in the provided boxes in between wears. Make sure the jewellery remains cool and dry. 

As the chains provided with our necklaces are fine, excessive tugging can result in distorted links before snapping.

EXCHANGES AND RETURNS

Please note we do NOT provide exchanges on pierced jewellery due to hygiene reasons under any change-of-mind circumstances. 

For an exchange or store credit, please contact us via hello@minimalistjewellery.com.au within 7 days of receiving your order with your order number and what you want to return. 

We are happy to exchange the first item for free with shipping back to you included, however, you will be required to pay for postage back to us.

SHIPPING INFORMATION

MINIMALIST JEWELLERY is based in the beautiful town of Launceston in Australia, which is not a major metro city, so our delivery service is slower than normal city to city deliveries. We ask for your patience and understanding as your delivery may take longer than you anticipated. 

Please note that the below information is an approximate guide, delays such as weekends, public holidays, taxes and customs processing is out of our control and may result in longer shipping periods.  Please allow up to 48 hours for orders to be dispatched. 
 
FREE SHIPPING WITHIN AUSTRALIA:
Free shipping on all orders within Australia via Australia Post delivered within approximately 4- 10 business days with NO online tracking.

PRE-ORDERS:
These delivery times do not apply to any orders that include pre-order items. 
All orders will be shipped in one delivery, this includes orders containing pre-order items. To avoid delays on receiving jewellery that is in currently in stock please purchase your pre-order items as a separate order.
Please allow up to 6 weeks for delivery with pre-order items. For more information email hello@minimalistjewellery.com.au