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FAQs

RETURNS, EXCHANGES AND REFUNDS

Minimalist Jewellery does not take any responsibility for lost or damaged mail once it has left our care. 

Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent.

If your item arrives damaged please contact us within 48 hours with your order number and photographs/descriptions of the damage. We’ll assess damage on a case-by-case basis and it’s at our discretion to determine whether an item can be returned on the basis of damage. Furthermore, we’ll refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.

If your order is deemed as having been damaged in transit, in most case we will provide you with a replacement or store credit where possible. Your initial item must be returned to us in an un-used condition, including all original tags and packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.

Please retain proof of postage until we have confirmed your replacement or store credit has been processed.

We reserve the right to refuse returns if they don’t meet the conditions above.

No return or exchange on SALE items. 

*We’re unable to exchange pierced jewellery for hygiene reasons, so please choose your gems carefully.

 

SOCIAL MEDIA

Minimalist Jewellery uses social media channels to update our customers about our brand, our products, and our promotions.

We encourage everyone to join us on these platforms. If you do join us on social media, please be aware that we have specific standards of conduct and behaviour.

We welcome all kinds of comments and thoughts - supportive, opposing, critical, etc., as long as they're made in the spirit of constructive and civilised dialogue. Please use polite language.

 

COLLABORATIONS

Minimalist Jewellery loves to collaborate with other brands.  For any enquires wanting to collaborate with us please contact our PR Representatives www.blacksixteen.com.au

 

WHOLESALE

Yes we wholesale to retailers with a minimum spend of $300 for initial first orders.  Please email us at hello@minimalistjewellery.com.au for a price list.


PHOTOS
Colours of the jewelleries may appear different in print as they do on screen - we of course endeavour to try and show all colours in true form."

 

 

 

 

 

 

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